Privacy Policy

We are serious about protecting the privacy of our users (travellers who are seeking a holiday property to rent) and members (who offer such properties on the site). We use information collected about you only as permitted in this Privacy Policy. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, we encourage you to contact us.

1. Personal data

Your personal information is data that identifies you, or from which you are identifiable - will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us. Personal data contributed by or collected from users on our Site may be stored and processed in the UK, United States or any other country in which we or our affiliates, subsidiaries or agents maintain facilities, and by using our Site, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it, and that you consent to any such transfer of information outside of your country. These countries may not have similar data protection laws to those that apply in the European Union (EU). However, if we transfer your personal data outside of the EU in this way, we will take steps to ensure that your privacy rights continue to be protected in compliance with applicable data protection law and this Privacy Policy.

2. The information we gather

At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning a property or transaction, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and, in the case of a member's (advertising) listing, a method of payment. You may also contribute personal data to us at other times, such as when registering on the Site. For further detail on our gathering of personal data, see Surveys and Newsletters below.

3. How we use your personal data

Your personal data will be used to provide and promote the Site, to process payments members make to us, to provide user support, and for other purposes referred to in this Privacy Policy. We will also use the personal data users provide to us to contact the user from time to time with critical user or service updates, and to send other messages that are integral to the service we provide on the Site. If you have an account on the Site, we must always be able to e-mail you operational information about your account and your use of our services. Your personal information is not shared with third parties, except: 1) in the case of special promotions by us, or one of our partners, about which you've requested to be notified; 2) where a third party performs services on our behalf and has agreed to keep such information confidential (such as the processing of your credit card payment or the conduct of an online survey for example); and 3) our Affiliates, but only for the purpose of performing this Agreement. In the event that we or the Site are acquired by a third party, your personal information may be transferred to any such acquirer.

4. Newsletters

As a member of the Site, you will receive our newsletter, which is an integral part of the service we provide. Traveller users of the Site will be given the option to receive our "Traveller" newsletter when they registered with us. Users may cancel their subscription to these newsletters at any time. Please contact us if you need further details on that

5. Contact owner-Enquiries

Site users may send enquiries to members via clickable links on Site listings. If you choose to send an enquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the member in question so that they might reply directly to you. If you call the member, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. These enquiries are both sent to the individual member you selected and retained by us. The resulting enquiry is available for review only by the member to whom they were initially addressed and to our customer service employees, who may be asked by members for their past enquiry information. While the content of these enquiries is not shared with any other party, the Site may, from time to time, use third party e-mail servers to send and track receipt of the enquiry e-mails, and analyze the pattern of enquiry usage reported by these third party tracking systems; the resulting information is used and stored only in an anonymised form.

6. Cookies

A "cookie" is a small piece of information sent by a Web server to store in a Web browser so that it can later be read back from that browser. We may use cookies to store some personal preferences for your future visits. Cookies allow us to recognize you more quickly; therefore, your time spent on our site can be more personalized and productive. You'll find that cookies are an industry standard and are used at most major Web sites in much the same way we use them here at our Site.

If you wish, you can prevent cookie files from using (non-personal) information about you by either deleting the cookie folder in your browser or by putting your browser's Privacy setting higher. You find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/.

7. Unsubscribe

You may opt-out of receiving marketing communications from us by the following means:
1. contact us online.
2. follow the instructions included in each communication or newslette

8. Changes to this Privacy Policy 

a. We reserve the right to change this Privacy Policy from time to time, and post the new version on the Site. When we do so, we will notify you of the fact on the main screen of the Site, and the new version of this Privacy Policy will take effect, and will govern all Site services and your relationship with us:
a. commencing one month after the date of posting;
b. if earlier, when (following posting of the new Privacy Policy) you make an enquiry or otherwise interact with us or another user; or
c. immediately upon the date of posting, if the changes are not to operative provisions, or not capable of adversely affecting you - examples of which would include, without limitation, changes to contact details referred to, or the refinement of provisions that are already included, in this Privacy Policy.

9. How long will we keep your personal data?

We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

10. Disclosure for legal reason

Your personal data may be disclosed if we or an entity processing your data on our behalf are compelled to do so by law, or receive a valid, legally compliant request by a law enforcement or governmental authority.